FAQ
Frequently Asked Questions (FAQ)
1. Orders & Shipping
How long does shipping take?
We process orders within 1-3 business days, and shipping typically takes:
USA & Canada: 7–15 business days
Europe: 7–18 business days
Australia & Asia: 10–20 business days
Middle East & Other Regions: 12–25 business days
Delivery times may vary based on location, customs clearance, and shipping carrier delays.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and estimated delivery times are calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package using the link provided in the email.
What if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please contact us at [your support email] with your order number. We’ll investigate and assist you promptly.
2. Payments & Security
What payment methods do you accept?
We accept:
✔ Visa, Mastercard, American Express, and Discover
✔ PayPal
✔ Apple Pay & Google Pay
✔ Other secure payment options available at checkout
Is my payment information secure?
Absolutely! Our website uses SSL encryption to keep your payment details safe. We do not store credit card information, and all transactions are processed securely.
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3. Returns & Refunds
What is your return policy?
We offer a 14-day return policy on most products. If you’re not satisfied, you can return the item for a refund or exchange. Items must be unused, in original packaging, and in resaleable condition.
How do I initiate a return?
1. Email us at prvynceliving@gmail.com with your order number and reason for return.
2. We’ll send you return instructions.
3. Once we receive your return, we’ll process your refund within 5–7 business days.
Do you offer refunds for damaged or defective items?
Yes! If your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we’ll replace or refund it at no extra cost.
4. Product Information
Are your products high quality?
Yes! We carefully select our home and decor products to ensure quality, durability, and style. Customer satisfaction is our top priority.
Do you offer bulk or wholesale discounts?
For bulk or wholesale inquiries, please email us at [your support email] with details, and we’ll provide a custom quote.
5. Customer Support
How can I contact customer service?
You can reach us via:
📧 Email: prvynceliving@gmail.com
💬 Live Chat: Available on our website during business hours
We strive to respond within 24 hours on business days.
What are your customer service hours?
Monday–Friday: 9:00 AM – 6:00 PM UK Time
Saturday & Sunday: Limited Support
6. Promotions & Discounts
Do you offer discount codes?
Yes! Sign up for our newsletter to receive exclusive discounts, early access to sales, and special promotions.
Can I use multiple discount codes at checkout?
No, only one discount code can be applied per order.
7. Miscellaneous
Do you have a physical store?
Currently, we are an online-only store to keep prices competitive and offer worldwide shipping.
Do you offer gift cards?
Yes! We offer digital gift cards, perfect for any occasion. Check our website under the Gift Cards section.
Still have questions? Contact us at prvynceliving@gmail.com, and we’ll be happy to assist you!